Operate Globally? You Need a Toll Free Number
February 06, 2013
By Susan J. Campbell
, TMCnet Contributing Editor
The concept that the world is getting smaller is never more evident than in the corporate environment. Companies have access to the technologies today that allow them to operate on a global scale, without significant investments. This includes the availability of a toll free number that allows current and potential customers to connect regardless of their location.
For years, companies in the United States have used a toll free number to allow a customer in Kentucky to contact a company in California, for instance, without incurring additional calling charges. With the obstacle of the toll call removed, customers enjoyed easy access when interacting with a company regardless of their location.
The international interaction was a different challenge, however. While companies may have customers in multiple locations throughout the world, making a direct connection is more difficult. With GlobalCallForwarding, local or toll free phone numbers are provided to ensure a local point of contact for corporate patrons around the world.
The U.S.-based office doing business in Great Britain can establish a local point of contact by owning a local phone number in the cities in which they do business. The ring tone is then configured as the local ring tone to the caller. When the call is placed in Great Britain, it is then forwarded to the U.S.-based office in seconds.
All of this is possible using GlobalCallForwarding’s solution for smart business. A full suite of advanced features allow companies to customize the local and toll forwarding number service to meet their needs. With a simple upgrade to Preferred, Gold or Platinum membership, any unused minutes from one month will carry over to the next month.
Users can enjoy enhanced flexibility as the advanced call forwarding feature allows incoming calls to be forwarded to different phone numbers during different times of the day. This feature can be customized according to the needs of the organization, based on available office hours, set trainings, vacation times and more.
Advanced IVR/PBX (News - Alert) allows users to set up a customized greeting to manage incoming calls. If a number is busy when a call comes in, sequential forwarding will transfer that call to one of four back-up phone numbers. Further, the black and white capability allows for the creation of lists for phone numbers that will receive an automatic rejection or transfer, based on the appropriate list. Select country forwarding ensures calls from a particular country are sent only to a specific number.
Simultaneous ringing ensures a call will ring on more than one phone, connecting it automatically to the one that answers the call first. Forward-fax will receive and forward faxes directly to the user’s e-mail as an image file. Users can also program voicemail to answer the call if an existing phone is busy or doesn’t answer. If desired, the user can have voicemail messages sent directly to e-mail for access through a smartphone or computer.
All of these features are managed through a customer control Panel where the user can easily make the necessary changes to meet their communication needs for the day, week, month or ongoing. As a result of GlobalCallForwarding’s toll free number solution, the small business operating on a global scale can enjoy streamlined communications at a cost-effective price.
Edited by Jamie Epstein