Three Reasons Why Toll Free Numbers Matter
February 06, 2013
By Mae Kowalke
, TMCnet Contributor
You can close a lot of business over the Internet, but nothing beats the personal interaction of a phone call for building relationships. When you can hear someone’s voice and ask a question without having to search the frequently asked questions list, it makes all the difference in how you feel about that company.
Establishing a local phone presence doesn’t have to be cost-prohibitive when GlobalCallForwarding.com has local or toll free phone numbers to provide cost-effective communications around the world.
No matter where in the world you’re working, your customers can always reach you with a local phone number, and you’ll never again miss an important call or lose a deal to a local competitor just because of proximity.
Here are three reasons why your business should invest in a toll free number…
Reason 1: Facilitate communication with customers
Lead generation is costly and essential for every business. Offering a good product or service is important, but even more important is connecting with the customers who will buy the goods or service.
That’s where a toll free number becomes so important. It makes it easier for customers to reach that business offering the dynamite product or service.
Lowering the barriers to facilitate interaction with customers is perhaps the most important function of a toll free number. A visible toll free or vanity number such as 1-800-FLOWERS ensures that customers know where to go when they want to buy the product or service.
Then there’s international business, a growing opportunity for the smart business owner living in an age where customers often can come from anywhere. Toll free number services such as GlobalCallForwarding make it easy not just to provide a toll free number in the U.S., it also makes it easy to offer an international toll free numbers that can be leveraged for each potential market.
Reason 2: Convey a big professional business image
The second reason why toll free numbers matter is because they provide validity. Businesses with toll free numbers look professional and reputable. Toll free numbers shows that the business is legit, which inspires faith.
A toll free number can make a business appear more established than a landline or a mobile number. This can often make the difference when a customer is choosing among businesses.
Modern toll free number services such as that offered by GlobalCallForwarding include advanced call forwarding, advanced IVR/PBX (News - Alert), sequential forwarding, black and white list, local ringtones, simultaneous ringing, forward fax, customized greeting, select country forwarding and advanced management--everything needed to offer a single telephone gateway to a business.
Reason 3: Stay in contact with customers in numerous locations while never leaving a single office location
Yes, for many customers there’s only a tiny difference between a local call and a long distance call now that cellular phones have changed the calling landscape. But businesses do not want to turn away any potential leads, and there are many cases when calls still need to be made from landlines or phones that do differentiate between local and long-distance calls. A toll free number makes it easy, seamless, and free for the customer to call no matter his or her situation.
“Customers are more likely to dial a local or toll free number rather than dialing an international number” according to a blog post from the company.
So customers in another country can also easily call the business, usually a big barrier that stops many international customers from placing a call. GlobalCallForwarding offers toll free numbers for 80 countries currently.
Moreover, a toll free number provides a single, easy to remember point-of-contact to reach a company. Landlines come and go, offices change, cell phones are added. But with a toll free number, which often forwards to a virtual PBX that seamlessly routes to other business numbers, there’s one stable number for a company that stays the same no matter how the company grows or evolves.
A toll free number can serve as a single, reliable gateway to many phones a business might add or drop over the years.
Having a toll free number just makes sense.
Edited by Jamie Epstein