Freedom800.com Unveils Cloud-based Toll Free Number Service Platform
February 12, 2013
By Rajani Baburajan
, TMCnet Contributor
Traditionally, toll free numbers are believed to be a cost-effective and efficient way to drive better customer service. Small businesses, especially home-based businesses, however, are not always able to provide this service to clients due to the complexity associated with it.
To help small businesses appear credible through the use of toll free numbers, Freedom800.com recently launched itsc loud-based toll free number platform.
Freedom800.com is owned and operated by Telecentrex Communications, a privately-held marketing firm providing innovative telecommunications services. The company’s new 800 phone service is touted as enabling businesses to receive new 800 numbers instantly after identifying a specific vanity number or opting to transfer an existing number for conversion. The toll free phone service is powered by FreedomVoice Systems, a high tech telecommunications innovator headquartered in Encinitas, Calif.
The toll free number platform includes features like auto attendant and multiple extensions for automated call routing, so businesses can create the impression of being a more established company than they already are.
Another capability, the Call Announce allows for the use of personal phones to answer business calls – without sounding unprofessional to callers. Faxes and voicemails can also be directly forwarded to the business e-mail address.
Freedom800.com leverages the robust cloud to power its 800 phone service. The service is cheaper than other currently on the market and highly scalable. It also requires very little maintenance.
Moreover, the toll free platform can be set up in minutes. Businesses need not purchase any additional hardware, nor have concerns about installation of the platform. The service can even be managed through a simple, secure Web control panel.
Back in December, Freedom800 revealed its virtual phone service is helping businesses crippled by Hurricane Sandy. Due to the fact that the service is offered through the cloud, business can be conducted from anywhere in the world where there's an Internet connection. As such, a firm is able to continue operations during a storm, employees don't suffer from lost wages and customers can continue to call.
Edited by Jamie Epstein